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Client Cleanup Timeout - nVision Not Responding

Problem Statement

After leaving their 3-tier nVision session idle for 60 minutes, when the user returns to use nVision, there is a delay while nVision appears to reconnect to the database. At the top of the nVision program, it says “Not Responding”.

Resolution

There is a setting in the Application Server configuration file that specifies the timeout for 3-tier connections. This is designed to release allocated resources when users’ 3-tier sessions have been left idle. The delivered default setting is 60 minutes.

If this timeout is frustrating your users, and your App Server resources are not overtaxed, here is how to set the Client Cleanup Timeout to zero (i.e. never timeout):

Set "Client Cleanup Timeout" to ZERO for Workstation Listener & re-load application server domain configuration.

Example
========

[Workstation Listener]
;=========================================================================
; Settings for Workstation Listener
;=========================================================================
Address=10.10.25.150
Port=7000
Encryption=0
Min Handlers=5
Max Handlers=12
Max Clients per Handler=40
Client Cleanup Timeout=0

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